Lost Password or Login Credentials?

If you need assistance recovering lost, forgotten, or disabled account information, this article will address what to do to recover login credentials for either yourself, your learners, or your company account.   

Admins

Each admin needs an email address and a unique password to access Curricula's admin dashboard. After admins are added to the platform, they receive an automated welcome email including a link to create a password for future access. If you’re an admin and have lost or forgotten your password, you can go to the admin login page to initiate a password reset.  

If you have forgotten or lost your admin password, follow these steps to reset it:  

  1. Go to mycurricula.com and click on the Admin Login button at the bottom of the screen. Select the Forgot your password? option below the Login button 

    Forgot Password 1

  2. On the next page, enter your email address and click Reset Password

    Forgot Password 2
  3. Go to your inbox and select the Curricula: Password Reset email from notifications@mycurricula.com and click on the Reset Password button (Please note this link expires one hour after you initiate a password reset.)

    Forgot Password 3

  4. You’ll be redirected to a page where you will create your new password. Input your new password twice, then select ‘Reset Password’.

    Forgot Password 4
    The system will log you into the admin platform after you complete the password reset process.  

    Learners

    Curricula does not require learners to create their own passwords to access security awareness training, which keeps it easy to manage your company’s access to Curricula.   

    If your organization is using our Access Code authentication method, all learners in a particular group share a common code to access training. To login to Curricula, simply copy the code included in every training notification email you receive and enter it on the login screen at mycurricula.com with your correct login email address.  

    If you are a learner and you do not have or cannot find your group access code, contact your program admins for assistance. Our support team, if they receive a request for a lost or forgotten access code, will need approval from your program admins in order to share any information. Without your team’s written approval, login information cannot be shared.  

    If you are a program admin and you receive a request for a group access code, log into the Curricula admin portal and select the Settings tab at the top of the screen followed by Learners from the left side of the screen. Scroll down to the Groups section and click 'Edit' for the group whose access code you need to share. The group's settings page will open.

    Access Code 3
    Access Code 4

    From the group's settings page, select the Access tab and scroll to the Access Code section at the bottom of the screen. Click 'Copy to clipboard' and send the code to the learner.  

    Access Code 1
    Access Code 2

    Once the learner receives the access code they will be able to go to mycurricula.com and login to start their training.   

    How to recover company login credentials if your admins are no longer with the company

    For security purposes, if your company needs assistance recovering admin login credentials to Curricula, a company officer who holds signing authority must submit and confirm the request to our support team. That individual can submit a ticket either by going to support.curricula.com and clicking the Submit a request button on the top right of the screen or by sending an email to support@curricula.com. Our team will provide instructions for recovering login credentials after receiving and confirming the request.